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Erroded Trust

Posted by Shaun Nestor on 09 Feb 2010 / 0 Comment

As brands attempt to humanize their marketing on social networks, it is important to remember that trust is the online currency.

A recent report by Edelman shows that we, as society, trust corporations less than before – about 20% less. We have less trust in radio, newspaper, television, and an assortment of other broadcasting platforms. But, conversely, we trust our friends more.

WE TRUST OUR FRIENDS.

Why? Because we have invested time and energy into them, and – ideally – they have done the same.

Think about it, in the last year, we have been lied to by the President, Congress, Tiger Woods, Toyota, the Catholic Church, and the local school board. What this Edelman research demonstrates is that we’ve become a bunch of cynics, and who could blame us?

As a business owner, ensure that trust, responsibility, authenticity, and credibility resonate in your branding messages.

Nothing destroys brand trust faster than a lie.


About the Author, Shaun Nestor

Shaun Nestor is the Principal at Never Mind Marketing. He focuses his consulting on Inbound Marketing, social media, and using the power of the internet to promote brands.

Shaun has helped hundreds of people around the globe grow their business. His passion is helping small- and medium-sized companies expand their brand online.

You can find him on Google+, Twitter and LinkedIn.


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