Consultants, think about it. What you do is a lot like a visit to the doctor.
When you go to the doctor, do you expect the doctor to just guess what is wrong with you?
A doctors consultation involves the doctor asking you a series of questions. This questioning is to help determine what the problem is, and how it can best be solved. At the end of the process, the feeling is probably one of relief and assurance i.e. that the doctor has your best interests at heart, and will cure what ails you.
It’s the same in business.
Any client you encounter has a problem. Like a specialist doctor, it is your job to ask a series of questions to help nail down the problem and find a solution. The very act of questioning – known as consultative selling – helps build trust and rapport with the client in the same way you may experience with a doctor. This works especially well in the field of consulting, which is based on information sharing.
The emphasis is on clients needs, as opposed to getting a signature on the dotted line. You first establish a client’s needs, then you provide a solution, if you have one. You’re building a relationship, based on trust, by asking a series of questions.
Not so hard, really.
Adapted by SEOBook.com
Shaun has helped hundreds of people around the globe grow their business. His passion is helping small- and medium-sized companies expand their brand online.
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